Self-awareness
Map a current situation involving self-awareness; separate facts from assumptions and identify questions that need clarification.
All programmesCommunication & Collaboration / PM-COM-013
Emotional Intelligence at Work
A practical programme in emotional intelligence at work, connecting working concepts with team decisions and relevant workplace examples.
About the Course
This programme develops a working approach to emotional intelligence at work in the context of messages, relationships and collaborative decisions. Participants move from understanding the main concepts to examining a case, testing alternatives and explaining a practical recommendation. The three modules focus on self-awareness, perspective taking and response choices. Examples are selected after the training brief so that they reflect the responsibilities and experience of the participant group.
Course Objectives
- Explain the role of self-awareness and identify the information required for a reliable assessment.
- Use a structured worksheet to examine perspective taking and compare reasonable alternatives.
- Identify assumptions, missing evidence and implementation concerns related to response choices.
- Prepare a communication brief, role-play and feedback record for discussion with a professional team.
- Translate the exercise into a workplace action plan with owners, review points and measurable progress.
Who Can Benefit
- Professionals with stakeholder-facing responsibilities: apply self-awareness to their responsibilities through a guided case and a course-specific worksheet.
- Team leaders and client-facing staff: apply perspective taking to their responsibilities through a guided case and a course-specific worksheet.
- Communication and coordination teams: apply response choices to their responsibilities through a guided case and a course-specific worksheet.
Participant experience and learning needs are reviewed before the programme is confirmed.
Curriculum & Practical Work
Perspective taking
Compare two approaches to perspective taking; explain the expected benefits, limitations and information gaps.
Response choices
Develop an action plan for response choices; assign responsibilities and agree how results should be reviewed.
Learning Method
Short concept discussions, guided worksheets, group comparisons and instructor feedback, followed by a workplace action plan.
Educational programme. No professional accreditation is implied; specialist legal, engineering or tax advice requires qualified professionals.