Response roles
Map a current situation involving response roles; separate facts from assumptions and identify questions that need clarification.
All programmesLeadership & Management / PM-LEA-008
Crisis Leadership in Practice
A practical programme in crisis leadership in practice, connecting working concepts with team decisions and relevant workplace examples.
About the Course
This programme develops a working approach to crisis leadership in practice in the context of management priorities and execution. Participants move from understanding the main concepts to examining a case, testing alternatives and explaining a practical recommendation. The three modules focus on response roles, escalation and recovery priorities. Examples are selected after the training brief so that they reflect the responsibilities and experience of the participant group.
Course Objectives
- Explain the role of response roles and identify the information required for a reliable assessment.
- Use a structured worksheet to examine escalation and compare reasonable alternatives.
- Identify assumptions, missing evidence and implementation concerns related to recovery priorities.
- Prepare a decision brief with responsibilities and performance measures for discussion with a manager and team.
- Translate the exercise into a workplace action plan with owners, review points and measurable progress.
Who Can Benefit
- Managers and supervisors: apply response roles to their responsibilities through a guided case and a course-specific worksheet.
- Team leaders and improvement coordinators: apply escalation to their responsibilities through a guided case and a course-specific worksheet.
- Strategy and operations professionals: apply recovery priorities to their responsibilities through a guided case and a course-specific worksheet.
Participant experience and learning needs are reviewed before the programme is confirmed.
Curriculum & Practical Work
Escalation
Compare two approaches to escalation; explain the expected benefits, limitations and information gaps.
Recovery priorities
Develop an action plan for recovery priorities; assign responsibilities and agree how results should be reviewed.
Learning Method
Short concept discussions, guided worksheets, group comparisons and instructor feedback, followed by a workplace action plan.
Educational programme. No professional accreditation is implied; specialist legal, engineering or tax advice requires qualified professionals.