Scope definition
Map a current situation involving scope definition; separate facts from assumptions and identify questions that need clarification.
All programmesProcurement, Contracts & Logistics / PM-PRO-003
Managing Service Agreements
A practical programme in managing service agreements, connecting working concepts with team decisions and relevant workplace examples.
About the Course
This programme develops a working approach to managing service agreements in the context of sourcing, contract performance and delivery choices. Participants move from understanding the main concepts to examining a case, testing alternatives and explaining a practical recommendation. The three modules focus on scope definition, service measures and change control. Examples are selected after the training brief so that they reflect the responsibilities and experience of the participant group.
Course Objectives
- Explain the role of scope definition and identify the information required for a reliable assessment.
- Use a structured worksheet to examine service measures and compare reasonable alternatives.
- Identify assumptions, missing evidence and implementation concerns related to change control.
- Prepare an option comparison with cost, service and exposure considerations for discussion with a supply-chain team.
- Translate the exercise into a workplace action plan with owners, review points and measurable progress.
Who Can Benefit
- Buyers and sourcing professionals: apply scope definition to their responsibilities through a guided case and a course-specific worksheet.
- Contract and supply-chain coordinators: apply service measures to their responsibilities through a guided case and a course-specific worksheet.
- Operations and logistics planners: apply change control to their responsibilities through a guided case and a course-specific worksheet.
Participant experience and learning needs are reviewed before the programme is confirmed.
Curriculum & Practical Work
Service measures
Compare two approaches to service measures; explain the expected benefits, limitations and information gaps.
Change control
Develop an action plan for change control; assign responsibilities and agree how results should be reviewed.
Learning Method
Short concept discussions, guided worksheets, group comparisons and instructor feedback, followed by a workplace action plan.
Educational programme. No professional accreditation is implied; specialist legal, engineering or tax advice requires qualified professionals.