Review planning
Map a current situation involving review planning; separate facts from assumptions and identify questions that need clarification.
All programmesQuality & Organisational Learning / PM-QUA-002
Internal Quality Review Skills
A practical programme in internal quality review skills, connecting working concepts with team decisions and relevant workplace examples.
About the Course
This programme develops a working approach to internal quality review skills in the context of process controls and organisational learning. Participants move from understanding the main concepts to examining a case, testing alternatives and explaining a practical recommendation. The three modules focus on review planning, evidence and finding follow-up. Examples are selected after the training brief so that they reflect the responsibilities and experience of the participant group.
Course Objectives
- Explain the role of review planning and identify the information required for a reliable assessment.
- Use a structured worksheet to examine evidence and compare reasonable alternatives.
- Identify assumptions, missing evidence and implementation concerns related to finding follow-up.
- Prepare an evidence checklist, findings record and improvement actions for discussion with a quality review team.
- Translate the exercise into a workplace action plan with owners, review points and measurable progress.
Who Can Benefit
- Quality coordinators and process owners: apply review planning to their responsibilities through a guided case and a course-specific worksheet.
- Internal reviewers and improvement teams: apply evidence to their responsibilities through a guided case and a course-specific worksheet.
- Managers responsible for service consistency: apply finding follow-up to their responsibilities through a guided case and a course-specific worksheet.
Participant experience and learning needs are reviewed before the programme is confirmed.
Curriculum & Practical Work
Evidence
Compare two approaches to evidence; explain the expected benefits, limitations and information gaps.
Finding follow-up
Develop an action plan for finding follow-up; assign responsibilities and agree how results should be reviewed.
Learning Method
Short concept discussions, guided worksheets, group comparisons and instructor feedback, followed by a workplace action plan.
Educational programme. No professional accreditation is implied; specialist legal, engineering or tax advice requires qualified professionals.